Privacy Policy

This 'Privacy Policy' was updated 9 October 2019 and comprises the policies relating to the personal information you provide to use during your use of the internet website and COKE NZ mobile app.

CCO: refers to Coca-Cola Oceania Limited, The Oasis Carbine Rd, Mt Wellington 1060, Auckland, New Zealand. PO Box 62042 Mt Wellington, 0800 505 123.

Farrimond: refers to Farrimond Ltd, 5 Eglon Street, Parnell, New Zealand.

Website: refers to this website

Affiliates: refers to any direct or indirect parent, subsidiaries, sponsors, or affiliated companies of CCO and shall include any authorised bottlers and agents of The Coca-Cola Company.

1. Your Agreement to this Privacy Policy

By using this Website and mobile app and submitting your personal information to us, you agree to the collection, use and disclosure of personal information by CCO or its Affiliates, including Farrimond, as set out in this Privacy Policy. You must read this Privacy Policy before using our Website and mobile app. Your use of this Website and mobile app signifies that you agree with all terms of this Privacy Policy, so please do not use our Website and mobile app if you disagree with any part of this Privacy Policy.

2. Your Personal Information is Important

We recognise that your privacy is very important to you and CCO is committed to protecting your privacy. This Privacy Policy sets out how we handle your personal information and safeguard your privacy in relation to this Website and mobile app.

We will comply with the New Zealand Privacy Act 1993 and other requirements of New Zealand legislation to protect your privacy. Note that this Policy does not affect your rights under the New Zealand Privacy Act 1993, nor is it intended to limit or exclude your rights under that Act.

3. What Personal Information do we collect and why do we collect it?

CCO and its agency Farrimond on its behalf may collect personal information about you (such as your name, postal address, telephone number, email address, details of your family or household structure such as the number of children you have) that you provide to us voluntarily. We will use such information for the purpose for which it has been provided. This may include using your information for the following purposes:

  1. For the administration of the Website and mobile app;
  2. To respond to and deal with questions comments enquries or complaints and other customer care related activities submitted through the use of the "Contact Us", "Comment" or any other features on the Website and mobile app;
  3. Processing and fulfilment of product orders; and
  4. All other general administrative and business purposes.

If you do not want your personal information collected, please do not submit it to us.

You ordinarily are not required to register or provide personal information in order to access this Website and mobile app, although we require you to register on this Website and mobile app if you wish to receive newsletter communications from us. By registering, you agree to receiving communications from CCO and the Website and mobile app. We also require you to provide personal information in order to place a product order via the online store on the Website to enable CCO, and its agents on its behalf including Farrimond, to process and fulfil such orders. You may also choose to receive further communications from The Coca-Cola Company through your registration or order. You may choose to opt out of receiving these communications and we will give you the opportunity to do that each time we contact you. If you want to opt out at any time from receiving newsletter communications, you may do so on your 'profile' page.

4. When do we disclose the personal information we collect?

Except as provided in this Privacy Policy, CCO (and its agent Farrimond on its behalf) will not now, and does not intend to, sell, transfer or rent personal information about you to unaffiliated third parties.

In addition to the purposes stated in section 3 above, we may disclose personal information you have provided through our website and mobile apps to persons or companies that we retain to send communications or facilitate other activities for which you have registered or in which you have otherwise asked to participate. We also will disclose personal information if required by law, including compliance with warrants, subpoenas or other legal process.

CCO requires persons and companies to which it discloses personal information to restrict their use of such information to the purposes for which it has been provided by CCO and not to disclose that information to others. CCO cannot be responsible, however, for any damages caused by the failure of unaffiliated third parties to honour their privacy obligations to CCO. Similarly, CCO is not responsible for the privacy policies and practices of other website and mobile apps that are linked to the Website and mobile app.

In addition to these limited disclosures of personal information, CCO may provide its Affiliates or unaffiliated third parties with aggregate information about visitors to our sites. For example, we might disclose the median ages of visitors to our website and mobile apps, or the numbers of visitors to our website and mobile apps that come from different geographic areas. Such aggregate information will not include information of any individual visitors to our website and mobile apps.

CCO may provide personal and other information to a purchaser or successor entity in connection with the sale of CCO, a subsidiary or line of business associated with CCO, or substantially all of the assets of CCO or one of its subsidiaries, Affiliates or lines of business.

5. Special Note for Parents

CCO (and its agent Farrimond on its behalf) takes seriously its obligations under the applicable legislation and guidelines protecting the personal information of children under the age of 13. CCO will specifically instruct children not to submit personal information nor attempt to register on this Website and mobile app. Parents should be aware that information that is voluntarily given by children - or others - in chat sessions, email exchanges, bulletin boards or the like may be used by other parties to generate unsolicited email or other contacts. CCO encourages all parents to instruct their children in the safe and responsible use of the Internet.

6. How do we protect your personal information?

CCO and its Affiliates take measures to prevent unauthorised intrusion in the Website and mobile app and the alteration, acquisition or misuse of personal information by unauthorised persons. However, CCO cautions visitors to this Website and mobile app that no network, including the Internet, is entirely secure. Accordingly, we cannot be responsible for loss, corruption or unauthorised acquisition of personal information provided to this Website and mobile app, or for any damages resulting from such loss, corruption or unauthorised acquisition.

7. How do we maintain the integrity of your personal information?

CCO and its agent Farrimond on its behalf has procedures in place to keep your personal information accurate, complete and current for the purposes for which it is collected and used. You may review the information that you have provided to us and where appropriate you may request that it be corrected. If you wish to review your personal information please call our Customer Information Centre 0800 505 123 or send a request to:

Attn: Website and mobile app Privacy Policy 
Customer Information Centre
Coca-Cola Oceania Ltd
The Oasis Carbine Rd
Mt Wellington, 1060
PO Box 62042
Auckland, New Zealand

Alternatively, please contact Farrimond at 0800 432 114 or send a request to:

Farrimond Limited
5 Eglon Street
Parnell, 1052
Auckland, New Zealand

You also may obtain a copy of your personal information by contacting us by email.

8. What other information do we collect?

When you access and interact with a CCO website and mobile app, we may collect certain information - often referred to as "clickstream data." Such data may include the type of Internet browser and operating system you are using, the pages and information you accessed on our site, the total time spent on our site, and the domain name of the website and mobile app from which you linked to our site. Also, where you have previously identified yourself in the registration process as affiliated with a particular business or organization, we may record the fact that a representative of your business or organization visited the site, along with other clickstream data concerning that visit. Clickstream data will not be used to identify you personally and will not be associated or correlated with any site visitor in a personally-identifiable manner.

9. Information placed automatically on your computer - Cookies

When you view this Website and mobile app, we may store certain information on your computer. This information may be in the form of a small text file called a "cookie" and can help us improve your experience with our website and mobile apps in many ways. For example, cookies allow us to tailor a website and mobile app to better match your interests and preferences. Notably, our website and mobile apps use cookies to help understand which parts of our website and mobile apps are most popular, where our visitors are going and how much time they spend there. Cookies are read only by the server that placed them, and are unable to execute any code or virus.

With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions. Please be aware, however, that some features and programs of our website and mobile apps may be unavailable to you if cookies are erased or blocked.

Some uses of cookies in connection with this Website and mobile app may be under the control of unaffiliated entities that CCO retains for the management of certain programs and fulfillment of specific visitor/customer requests. CCO requires these entities to confine their use of cookies to the uses permitted by this Privacy Policy, but CCO cannot be responsible for third party uses of cookies.

10. How can you ask questions about our Privacy Policy and access your personal information?

If you have questions or concerns about this Privacy Policy, wish to access your personal information or request that we not use your personal information for a particular purpose, please follow the instructions posted at Contact Us. If your question or concern relates to your personal information collected in the course of an order placed via our online store, please contact Farrimond at 0800 432 114 or

11. Changes to this Policy

This Privacy Policy is the sole authorised statement of CCO's practices with respect to the collection of personal information through this Website and mobile app and the subsequent use and disclosure of such information. Any summaries of this Privacy Policy generated by third party software or otherwise shall have no legal effect, are in no way binding upon CCO, shall not be relied upon in substitute for this Privacy Policy, and neither supersede nor modify this Privacy Policy.

CCO may revise this Privacy Policy from time to time. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this Privacy Policy. You can determine when this Privacy Policy was last revised by reviewing the statement at the top of the Privacy Policy.